Shipping policy
Last updated: October 18, 2026.
We ship to US addresses only, from US-based production partners and warehouses.
Cost
- Free shipping on orders of $45 or more.
- $5.95 flat rate on orders under $45.
Timing
| Item type | Production / handling | Transit | Typical total |
|---|---|---|---|
| Personalized and portrait items | 2–4 business days | 2–5 business days | 4–9 business days |
| Beds, mats, perches, enrichment, leashes | 1–3 business days | 3–7 business days | 4–10 business days |
Orders with both types may arrive in separate packages. You'll get a tracking email for each.
These are estimates, not guaranteed delivery dates. If we can't ship within the time shown on the product page, we'll email you with a new date and the option to cancel for a full refund.
Holiday orders
For personalized items expected before December 24, order by December 8. Beds, mats and toys: order by December 12. These dates are estimates based on our partners' carrier cutoffs, not guarantees. The current cutoff is shown in the banner on every page.
Tracking
You'll receive tracking by email when each package ships. If tracking hasn't updated in 5 business days, contact us and we'll chase it.
Lost or stolen packages
If tracking shows delivered but you don't have it, check with neighbors and your carrier, then contact us within 14 days. We'll work with the carrier and, where it's lost in transit, reship or refund.
Address errors
Please double-check your address. We can update it until the order ships. If a package is returned due to an incorrect address, we'll reship it for the cost of shipping.